Do you have a complaints policy?

Complaints Policy of The Entertainer

The Entertainer views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person that has made the complaint.

Our policy is:

  • To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
  • To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
  • To make sure everyone at The Entertainer knows what to do if a complaint is received
  • To make sure all complaints are investigated fairly and in a timely way
  • To make sure that complaints are, wherever possible, resolved and that relationships are repaired
  • To gather information which helps us to improve what we do

If you have cause to complain, please contact us in the following ways

 

Email

customerservice@theentertainer.com

   

Telephone

033 320 5100

   

Write to;

Customer Service Manager

 

The Entertainer

 

Boughton Business Park

 

Bell Lane

 

Little Chalfont

 

Bucks

 

HP6 6GL