Click and Collect

Click and collect banner

Pay online and pick up your order from your local Entertainer store 

    • If an item's already in store - it will be ready to collect in 30 minutes for FREE
    • If an item needs to be delivered to store - it will be ready to collect in 1 - 3 working days for FREE 

 

How do I know if something's available for Click and Collect?

    • Click and Collect is only available on orders of £10 and over. If you'd like to collect a toy that's under £10 you'll need to add something else to your basket that takes the total over £10
    • Click and Collect is available for most toys on our website except a few very large or heavy items
    • To check if something is already in a store near you, enter your postcode in the stock checker box on any product page

 

How do I collect my order?

    • If an item's already in store - we'll email you as soon as it's ready to collect. It will be ready to collect as little as 30 minutes later (during normal opening hours!)
    • If an item needs to be delivered to store - it will be ready to pick up within 1 - 3 working days. Please wait until you've had an email from us to say it's ready before you come in 

To collect your order you'll need:

    • Your confirmation email or
    • Your order number and proof of identity (passport, driver's licence or the card used to pay)

 

Can I arrange for someone else to collect my order?

Yes. They will need to take personal ID, an item of your ID and your confirmation e-mail.

 

How long will the store hold my order for?

The store will hold your Click and Collect order for 14 days. After this time, your order may be cancelled.

 

No time to go to store? Get Shutl home delivery in as little as 90 minutes

    • Shutl collect from your local Entertainer store and deliver to a home or work address in as little as 90 minutes
    • Search 'Shutl' in our FAQ's for more information