What happens when I buy online?

Buying online guide

1. Payment

Grab a basket full of toys then pay using a debit or credit card or PayPal.

You'll find further information in our payments help section.

2. Confirmation

After you've made a payment we'll show you a confirmation on-screen then send you a confirmation email.

If you don't receive an email within 24 hours have a peek in your junk box as they can sometimes end up there. If you still can't find it, please contact us on 0333 320 5100

3. Delivery

Click here for international shipping charges or visit our deliveries page to view frequently asked questions about deliveries.

As soon as your order is despatched, we'll send you an email to let you know it's on its way.

4. Returns

Changed your mind? You can return anything you buy online within 28 days - find out how on our returns page.

5. Review

We welcome feedback and invite all of our customers to rate and review their purchases.

You can leave your review and star rating by logging into your account and clicking ‘Write a Review' on the relevant product page.