How does Pre-order work?

We're now accepting pre-orders to make sure you don't miss out on the latest toys!

How do I place a Pre-order?

  1. Add the pre-order toy to your basket by pressing the red 'Pre-order now' button.
  2. At the checkout select "Click & Collect" or "Home Delivery".
  3. You'll receive an email when the item will be ready for collection or has been dispatched. 

Can I order other toys at the same time?

Yes, but these will be reserved until the pre-order item is ready to be sent to you. All items will then be dispatched together. 

Can I order multiple Pre-order items at the same time?

Yes. All items will be dispatched together after the last pre-order item is ready to be sent to you. 

When will I be charged for the Pre-order?

If using a Credit/Debit card, PayPal, or Gift Card, payment will be taken at the point you place the order. 

Can I cancel a Pre-order?

Yes, pre-orders can be cancelled up until the day they are ready for dispatch. Please contact our Customer Service team on 0333 320 5100 for guidance on whether your order can still be cancelled.