How does Pre-order work?

We're now accepting pre-orders to make sure you don't miss out on the latest toys!

How do I place a Pre-order?

  1. Add the pre-order toy to your basket by pressing the red 'Pre-order now' button.
  2. At the checkout select "Click & Collect" or "Home Delivery".
  3. You'll receive an email when the item will be ready for collection or has been dispatched. 

Can I order other toys at the same time?

Yes. These will be sent out to you and the pre order toy sent as soon as we have it in stock

Can I order multiple Pre-order items at the same time?

Yes. The pre order toys will be sent when we have them in stock.

When will I be charged for the Pre-order?

If using a Credit/Debit card, PayPal, or Gift Card, payment will be taken at the point you place the order. 

Can I cancel a Pre-order?

Yes, pre-orders can be cancelled up until the day they are ready for dispatch. Please contact our Customer Service team on 0333 320 5100 for guidance on whether your order can still be cancelled.