Where can I download a prepaid returns label?

A prepaid postage label can be printed out and used to return a toy to us.

If this is used to return an item that is simply unwanted, a charge of £3.99 will be deducted from your refund (please also note that your original postage costs will not be included in your refund).

If the toy is over 2 kilos and bulky, please contact our Customer Service team on 0333 320 5100.