The Entertainer - TheToyShop.com
Can I order in store for home delivery?
Everything that's available to buy on the website can be ordered in your local store and delivered to your home address.
Below is a list of frequently asked questions about this service, please ask a member of store staff or call customer services on 0844 800 5100 if you have any further queries.
Is there a minimum spend level to use the home delivery service?
There is no minimum or maximum spend for this service but you will be charged for delivery.
Will a signature be required upon delivery?
Our couriers do require signatures.
If the courier attempts delivery and there is nobody available to provide a signature you can call customer services on 0844 800 5100, and we will arrange for the goods to be left with a neighbour or in another safe location.
Can I cancel or add something to my order?
Once your order has been placed in-store there we are unable to make changes to it. However we can usually cancel an order if we are notified within one hour of it being made.
How do I return an item?
Orders placed in-store are covered by the same refund and returns policy as normal store purchases. Please see our returns page for further details.
Am I able to order something in-store for collection in-store?
Unfortunately delivery is only available to your home or another personal address.